FAQs

Q. How do I get the latest firmware?
A. See the firmware request box on the support page. Provide the following information: product model, current firmware version, serial number and your email address. We will respond and send you the correct firmware for your product. Note that some email providers may not permit you to receive a binary file via email.

Q. How do I determine which gateway product is the best one for my application?
A. Each product has a maximum bandwidth capacity and can be selected for the number of users and Internet circuit.

Unit Internet Circuit and Number of users
GIS-K1: Up to 50 Mbps circuit, maximum ~20 users
GIS-R2: Up to 60 Mbps circuit, maximum ~30 users
GIS-R4: Up to 75 Mbps circuit, maximum ~50 users
GIS-R6: Up to 100 Mbps circuit, maximum ~100 users
GIS-R10: Up to 100 Mbps circuit, maximum ~250 users
GIS-R20: Up to 200 Mbps circuit, no maximum number of users
GIS-R40: Up to 300 Mbps circuit, no maximum number of users
GIS-R80: Up to 400 Mbps circuit, no maximum number of users


Q. Can I sell Internet access by charging Internet users using credit cards?
A. All units, apart from the GIS-R2, will permit a Hotspot operator to charge for Internet access. The Hotspot operator will have to obtain a PayPal® account to receive payments.

Q. I have a motel and I just received a letter from my DSL service provider telling me that my service will be cut off due to illegal file downloads. How can I stop my guests downloading illegal files?
A. All units, apart from the GIS-R2, have the ability to block the software that is used for illegal downloads of copyrighted material. The ISPs can detect when a peer-to-peer file sharing program, such as bittorrent is being used. Note that when file share blocking is activated then the maximum number of users is reduced.

Q. How do I prevent guests looking at X-rated web sites in the hotel lobby?
A. All our gateway products have content filtering, which can be activated during installation. The content filter requires an account with OpenDNS, the leading content filtering service.

Q. Can I access the gateway remotely after I have installed it?
A. Yes you can. All our gateway products have a check box as part of the firewall configuration to permit remote access. The gateway will have to be configured with a fixed IP and the DSL or Cable router will have to be configured for port forwarding. If the DSL or Cable service has a fixed IP then remote access just requires the IP address and the port number allocated to the gateway. If the DLS or Cable IP address is dynamic then the gateway DynDNS service can be used. An account is required with DynDNS and their service permits the gateway IP to be obtained.

Q. How do I isolate users to prevent one from accessing the information of another?
A. User isolation is implemented by configuring each wireless access point for WVLAN operation. Commercial grade access points support WVLAN configuration, including those manufactured by Engenius and Ubiquiti. All our gateway products provide support features for advanced wireless access point operation, including port forwarding for remote configuration, and failure monitoring.